Machinery Exchange successfully secured the dealership for the Hitachi equipment product range and is relaunching this full product range in Zimbabwe.
Hitachi provides integrated solutions, ranging from the sale of hydraulic excavators, front end loaders, and rigid
dump trucks and other construction machinery to services and maintenance. Leveraging decades of expertise with these technologies and know-how, Hitachi offers solutions that address the needs of a broad range of industries, including civil engineering and construction, building and structural demolition, and mining and excavation.
Hitachi has been providing a multitude of industry customers, including mining, construction, quarry and forestry with reliable and high quality machinery and after sales support solutions for decades.
Machinery Exchange is the premier company in Zimbabwe for the provision of general & component repairs, machine reconditioning & rebuilds, engineering repairs & fabrication, spare parts supply, servicing & maintenance and new machine & truck sales to service the Earthmoving, Transport, Mining and Construction Industries.
Our Customer Support division is responsible for the after sales support of the full Hitachi equipment sold into the
field. With an experienced and highly qualified team of Customer Support Technicians – their job is to ensure that all repairs, servicing and maintenance is carried out on time and to the right quality.
These technicians travel with fully equipped light vehicles and carry all their tooling with them so that they can carry out all necessary work on the client’s site. The customer support division is also supported by larger field service vehicles which are able to provide mobile field support with built-in compressors, welding machines, generators etc.
Through the Customer Support Division, Machinery Exchange offers an on-site, or on-callout Maintenance Agreement for select customers, whereby we carry out all the servicing, repairs and maintenance of a fleet of equipment. The equipment does not necessarily have to be supplied by Machinery Exchange. In addition to this
service, we offer a trouble-shooting or diagnostics service for the full Hitachi Equipment range, as and when customers require. Our targets in the provision of the full service maintenance agreement are an 85% equipment availability, through disciplined service intervals,proactive inspections, timeous intervention and repairs. This allows the customer to focus on his business whilst we focus on keeping the equipment in good working order Machinery Exchange is based within a 9,400 square metre industrial property at no. 5 Martin Drive, Msasa Harare. This provides us with a solid base of support from which we can operate our 4 x business divisions and allows us to provide world class service to our customers “Our customer’s success is our
Contact MACHINERY EXCHANGE
5A Martin Drive, Msasa
Tel: +263 (4) 486942
This article first appeared in the March 2018 issue of the Mining Zimbabwe Magazine